Frequently Asked Questions
We have put together a list of questions and answers to help you in your experience with us. If there is anything that we have missed please do get in touch with us.
Q1 - How long will my order take to arrive?
We aim to dispatch all orders within 2 working days, with most orders being dispatched within one working day. We use Royal Mail First Class or Parcel Force (48HR) for shipping most orders. If you require your order urgently please contact us on 01494 716758 to arrange a shipping option to suit your needs or email email@example.com
Q2 - When is the last date for delivery before Christmas?
Delivery before XMAS cannot guaranteed for orders taken after the 18th December.
Q3 - Do we deliver outside the UK?
We offer shipping services to Europe / Rest of the world including Australia and North/South America. We shall offer the most economical shipping quotation from some of the leading courier companies.
Q4 - What are the maximum wattage recommendations?
8`` (20cm) 25 watt 12``(30cm) 60 watt 14``(35cm) 60 watt 16``(40cm) 60 watt 20``(51cm) 100watt 24``(60cm) 100watt 30``(75cm) 100watt 36``(90cm) 150watt For special events consider our range of LED`S which hang independently inside the paper lantern.
Q5 - Do you offer discounts for volume purchases?
Q6 - How are your lanterns measured?
All our lanterns are measured in imperial and metric based on the diameter of the lantern.
Q7 - Can I customise the colour selection?
Yes, just let us know what your colour requirements are either by calling us on 01494 716758 or via email firstname.lastname@example.org
Q8 - Do you offer any other discounts for paper lanterns?
Yes, our party packs and value packs attract a 10% discount which you will see in our shop.